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Booking Support

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Refunds and Payment:

  • How do I reach out to a business I’ve booked with?

    Schedulicity is the online booking software local businesses use to manage their appointments. If you have questions about your appointment/class/workshop or if you’d like a refund, please contact the business directly

    Each business’ contact info is typically displayed on their Schedulicity booking page, which can be found by searching for their business at www.schedulicity.com. You can also look in the confirmation and/or reminder email(s) you received.

    If you need a hand finding contact info, please reach out to our Rockstars at support@schedulicity.com. We’re happy to help!

  • I need a refund. Who do I contact?

    Schedulicity is the online booking software local businesses use to manage their appointments. Unfortunately, we don’t have direct access to the payment side of their account. To receive a refund, you need to continue working with the business directly.

  • How do I use a gift card or Groupon?

    Schedulicity does not offer options to use a gift card or Groupon as a form of payment while booking. If the business you’re booking with requires a prepayment or credit card on file prior to your appointment, please contact the business directly about how to handle these other payment options.

My Appointments, Classes, Workshops:

  • How do I book an appointment, class, or workshop?

    Booking an Appointment

    1. Head to the business’s booking page—either by following a link they shared or by heading to www.schedulicity.com and searching by their business name
    2. Once on their booking page, click to open the Services tab across the top
    3. Select your Service (some businesses may allow multiple services to be chosen at once)
    4. Select your Provider/Instructor (some businesses may have the “Any Available Provider” option, so you can view open times for all Providers).
    5. After selecting your service(s), click the “Choose Date and Time” button
    6. Select your date and time slot
    7. If you aren’t already logged in to your account, you’ll be prompted to enter in your email address and password to continue
    8. Here the business may have “Extras” such as Packages you can purchase, or you can continue on by pressing the “Continue to Last Step” button
    9. Review your visit details here and if things are looking good, click the final “Book My Visit” button

    From here, you’ll land on your “My Appointments” page to view your upcoming appointments. You’ll also be receiving a confirmation email within 5 minutes or so of booking.

     

    Booking a Class

    1. Head to the business’s booking page—either by following the link they shared or by heading to www.schedulicity.com and searching for their business name
    2. Once on their booking page, click to open the Classes tab across the top
    3. Here you’ll see a list view of all upcoming classes. You can switch to a monthly view by clicking the calendar icon in the upper right below “View”
    4. Click on the class you’d like to book
    5. Choose either “Select for Yourself & Others” if you’re booking for a group, or simply choose the “Select For Yourself” option if you’re only booking yourself
    6. If you aren’t already logged in to your account, you’ll be prompted to enter in your email address and password to continue
    7. Here the business may have “Extras” such as Packages you can purchase, or you can continue on by pressing the “Continue to Last Step” button
    8. Review your visit details here and if things are looking good, click the final “Book My Visit” button

    From here, you’ll land on your “My Appointments” page to view your upcoming appointments. You’ll also be receiving a confirmation email within 5 minutes or so of booking.

     

    Booking a Workshop

    1. Head to the business’s booking page—either by following the link they shared or by heading to www.schedulicity.com and searching for their business name
    2. Once on their booking page, click to open the Workshops/Trainings/Event/Series/Etc. tab across the top
    3. Find and click on the Workshop you’re looking for
    4. Here you’ll either be able to select the dates you want, or the business may have things set up so you’re required to attend all sessions of the workshop
    5. After making your selection, hit the “Next” button
    6. If you aren’t already logged in to your account, you’ll be prompted to enter in your email address and password to continue
    7. Here the business may have “Extras” such as Packages you can purchase, or you can continue on by pressing the “Continue to Last Step” button
    8. Review your visit details here and if things are looking good, click the final “Book My Visit” button

    From here, you’ll land on your “My Appointments” page to view your upcoming appointments. You’ll also be receiving a confirmation email within 5 minutes or so of booking.

  • How do I cancel/change an appointment, class, or workshop?

    If you made your booking online and wish to cancel or reschedule online, go to www.schedulicity.com and sign in using the “Login” button in the upper right corner.

    1. Once you’re signed in, your upcoming appointments or classes will be listed
    2. Click on the appointment or class to “Cancel/Reschedule”
    3. You can then choose to “Cancel It and Reschedule” “Cancel It”, or “Keep It”
    4. You’ll be able to cancel the appointment/class as long as you are outside of the business’s cancellation policy.

    *If you are unable to cancel online or see a message to contact the business, the business’s cancellation policy may be coming into play or a payment was made at the time you booked. You’ll want to reach out to the business directly if hitting a wall trying to cancel.

    Not seeing your appointment or class?

    If so, your Schedulicity profile might not be linked with the business just yet, which is why those appointments aren’t displaying. Not to worry, there is a super easy fix.

    1. Log into your Schedulicity profile
    2. Find a notification email from the business, either a confirmation or reminder email
    3. Click on the blue “View Bookings” icon at the bottom
    4. This will let the system know you want to be associated with their business and you’ll see any appointments you have coming up once you click on “My Appointments” in the navigation menu from your account

    *Also, if you’ve booked a group booking, you will also have the option to cancel on behalf of your guests or to cancel the entire group’s booking.

  • How do I view my upcoming appointments?

    The easiest option for viewing your upcoming appointments is simply to log into your Schedulicity account.

    1. Navigate to www.schedulicity.com and select the “Login” button at the top right corner of the screen.
    2. Enter your email address and then your password to complete the sign in process.
    3. Once you’re signed in, all of your upcoming appointments should be listed.

    If you aren’t seeing them there, your Schedulicity profile might not be linked with the business just yet, which is why those appointments aren’t displaying. Not to worry, there is a super easy fix:

    1. First, be sure you’re logged into your Schedulicity profile
    2. Then find a notification email from the business, either a confirmation or reminder email
    3. Click on the “My Appointments” button at the bottom of the email

    This will let the system know you want to be associated with their business and you’ll see any appointments you have coming up once you click on “My Appointments” in the navigation menu from your account.

    *If these steps still aren’t quite doing the trick, you can reach out to Schedulicity’s support team by sending an email to support@schedulicity.com to get things going.

  • How do I view my booking history?

    Head over to www.schedulicity.com and log in to your account there. 

    1. Once logged in, select the navigation menu in the upper left corner of the screen (the 3 striped lines)
    2. Choose the “my preferences” option.
    3. A list of the businesses you have scheduled with will display under the “Business Preferences” heading.
    4. Here you’ll see an additional options menu with the ability to view your appointment history. You can also print your history if you need to from here!
  • How am I notified if my waitlist request for a class or service has been approved?

    Once your waitlist request has been approved and the business has added you to a class opening or booked your appointment, you’ll receive a notification directly from Schedulicity to your email. You can also log into your account and view this under your Upcoming Appointments!

Account, Password, and Profile Information:

  • How do I reset my password?

    1. Go to www.schedulicity.com, select “Login” in the upper right corner of the screen, and enter your email address.
    2. On the next screen, select “Reset your password” underneath the email text box from the Schedulicity sign-in page.
    3. If you have a phone number in your profile, you’ll see the option to receive a text message to update your password. If you don’t have a phone number, you’ll see the option to receive an email to update your password.
    4. The system will send you an email or text with a password reset link.
    5. Follow the link in that email to create a new password. Your password must be at least 7 characters and have at least 1 letter, 1 number, and 1 symbol (!@#$%^&*).

    If you’re still having trouble resetting your password, use this checklist:

    • If you can’t find the email we sent, look in your Junk or Spam folders. 
    • If you didn’t receive the text message, try sending yourself an email instead. (You can also reach out to Schedulicity support for a hand.)
    • Note: Our booking software doesn’t support Internet Explorer or Microsoft Edge. Try using Google Chrome, Safari, or Firefox.
  • How do I edit my profile information?

    1. Sign into your profile by navigating to www.schedulicity.com.
    2. Select “Login” in the upper right corner of the screen, and follow the prompts to enter your email address and password.
    3. Once you’re logged in, select your name in the upper right corner of the screen and select “Profile”.
    4. Select “Edit Profile” to edit your personal information. Note: Don’t forget to save your changes!
  • How do I add, update, or delete my payment method with a business?

    Add Payment Information on File:

    1. Log into your Schedulicity profile at www.schedulicity.com.
    2. Select the navigation menu (3 striped lines) in the upper left corner, and choose “My Preferences”.
    3. Find the business you wish to add your payment information to, and select the “+ Add a Card” button.
    4. Fill in your info, and click “Save”.

    Update or Remove Payment Information:

    Please note that you can remove your payment information from a business only if you have no upcoming appointments or auto-billing cycles in place.

    1. Log into your Schedulicity profile at www.schedulicity.com.
    2. Select the navigation menu (3 striped lines) in the upper left corner, and choose “My Preferences”.
    3. Find the business you wish to remove or edit your payment information from, and select “Card is on file (edit)”.
    4. Pick edit or remove, make your changes, and click “Save”.
  • How do I view my packages?

    1. Log into your account at www.schedulicity.com.
    2. Select the navigation menu (the 3 striped lines) in the upper left corner of your account, and choose the “My Preferences”.

    You should see a list of the businesses under “Business Preferences”.

    Here, you can find an additional menu to view your active packages. This includes the package name, date of purchase, number of current sessions remaining, current total sessions, and expiration date (if relevant).

    From the mobile app:

    1. Navigate to the Profile tab
    2. Click the gear icon in the top, right-hand corner
    3. Choose “Packages” from the list

    From there you’ll see the list of each package you have, along with the business it’s with, and the number of sessions you have remaining.

  • How do I see my monthly auto-billing plan?

    If you have auto-billing (a monthly membership or charge) with a Schedulicity business, you can view, update, and reactivate the plan in your account.

    1. Log into your Schedulicity profile at www.schedulicity.com.
    2. Select the navigation menu (3 striped lines) in the upper left corner and choose “My Preferences”.
    3. Find the business that auto-bills your account, and select “Auto Billing”.

    Here, you can view different auto-billing dates and update your card on file. If you’re looking to cancel auto-billing with a business, please reach out to the business directly.

  • How do I sign up for or make changes to text reminders?

    To sign up:

    If the business you book with sends text reminders, you can opt in to receive those reminders through your client account. Once opted in, you’ll receive texts for appointments and classes booked with Schedulicity businesses who offer this feature.

    1. Select the navigation menu (3 striped lines) in the upper left corner and choose “My Preferences”.
    2. Toggle the text reminder option to “On”.
    3. Enter your phone number.
    4. Receive a welcome text from Schedulicity and any appointment reminder texts from local businesses.

    To opt out:

    1. Log into your Schedulicity profile at www.schedulicity.com.
    2. Select the navigation menu (3 striped lines) in the upper left corner and choose “My Preferences”.
    3. Toggle the text reminder option to “Off”.

    You will no longer receive text message reminders from Schedulicity or its businesses. You can also text “STOP” to 74121 to disable text messages.

    To opt back in:

    1. Log into your Schedulicity profile at www.schedulicity.com.
    2. Select the navigation menu (3 striped lines) in the upper left corner and choose “My Preferences”.
    3. Text “RESUME” to 74121.
    4. Select the “Turn On” option.
  • How do I create a client account?

    If you’re booking an appointment with a Schedulicity business, you need a client profile. The profile is completely free and allows you to book and manage your upcoming schedule.

    1. Visit www.schedulicity.com, and click Login in the upper right corner.
    2. Enter your email address, and select “Next”.
    3. Enter your name and phone number.
    4. Create a password.
    5. Click “Create My Profile”.

    If a business booked appointments for you in the past, you can create your client profile by following the link at the bottom of the confirmation or reminder email.

  • How do I delete my account?

    Schedulicity Rockstars need to remove your client profile from the system. Send an email requesting an account deletion, and we’ll take care of it.

    Please note that once your login is permanently deleted, it cannot be used again, and any booking history will be lost.

Tips & Tricks:

  • How do I share an appointment to my personal calendar?

    1. Log into your Schedulicity profile at www.schedulicity.com.
    2. Select the navigation menu (3 striped lines) in the upper left corner and find your upcoming appointments.
    3. Click on the calendar icon.
    4. If you have default calendar sync settings, a new window will appear with the appointment details.
    5. If you do not have default calendar sync settings, you have the option of choosing your preferred calendar format (Google Calendar, iCal, etc.) If your calendar option is not listed, select “iCal”.
  • How do I enable cookies?

    On most websites, cookies (local storage) help users with login information via the “remember me” feature.

    The easiest way to enable cookies is to revert back to default browser settings. You can also tweak the settings to your preference: http://www.whatarecookies.com/enable.asp

  • How do I un-fave or remove a business?

     

    1. Log into your Schedulicity profile at www.schedulicity.com.
    2. Select the navigation menu (3 striped lines) in the upper left corner and choose “My Preferences”.
    3. Under My Preferences, select the business you want to un-fave or remove.
    4. You’ll be taken to their business listing to select the “Faved” button at the top right corner. (If you successfully un-faved a business, the button should now read “Fave It.”)
  • How do I update my location for Google Chrome, Safari, or Firefox?

    Schedulicity uses your location to give you a list of local businesses in proximity to you. The list is most accurate if you allow your browser to share your exact location.

    For the most up-to-date instructions on how to turn on location services, check out the links below for Schedulicity’s supported browsers:

    Note: If you don’t want to share your exact location, input a city and state or zip code for the results closest to that point.

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