Your Hair Mentor x Schedulicity
Portrait of Crystal Green smiling

The Emotionally Intelligent Hairstylist: Strategies for Client Loyalty

Designed for passionate stylists eager to connect more meaningfully with their clients, Crystal’s class dives into six chapters on how to build an incredible hair experience.

  • Chapter 1:
    The Power of Strong Client Relationships

    • The importance of client connection beyond technical hair skills
    • The role of emotional intelligence in salon soft skills
    • The natural high EQ of creative professionals
  • Chapter 2:
    What is EQ?

    • Definition and importance of Emotional Intelligence (EQ) in the hair industry
    • EQ’s role in enhancing client relationships and managing difficult situations
  • Chapter 3:
    Understanding EQ in the Salon Context

    • The four key components of EQ: Self-awareness, Self-regulation, Empathy, and Social Skills
    • Application of these components in salon scenarios
  • Chapter 4:
    Building Confidence in Client Relationships

    • Develop Self-Awareness and Self-Regulation
    • Tips and strategies for enhancing confidence in interpersonal interactions
  • Chapter 5:
    Handling Difficult Clients and Situations with EQ

    • Strategies and scripts for managing challenging client interactions
    • Importance of staying calm, empathetic, and solution-focused
  • Chapter 6:
    Conclusion and Call to Action

    • Summary of key points and encouragement to further develop soft skills

Plus, get a FREE worksheet from Crystal to follow along with her class.

About Crystal Green

Crystal Green is a veteran stylist who believes that, while your hair skills matter, your soft skills in the salon mean more.

Her incredible education focuses on the client experience and delivering killer customer service – without sacrificing your time, energy, or money.

Crystal is your mentor for all things confidence, and we’re here for it.

  • Crystal Green holding a mug withe the text

  • Crystal Green holding a hair dryer while sitting on a floor covered in confetti

  • A portrait of Crystal Green with the text

About Schedulicity

Hey there! We’re Schedulicity, an online booking app for the hair and beauty industry.

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