Schedulicity Booking Support

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Contact a Business/Refund and Payment Questions:

  • How do I reach out to a business I’ve booked with?

    If you have questions about your appointment/class/workshop, or if you have a question about a refund, please contact the business directly. Schedulicity is the online booking software businesses use to manage their schedule.

    Each business’s contact info is typically displayed right on their Schedulicity booking page, which can be found by searching for their business at www.schedulicity.com. Or you can also look in the confirmation/reminder email you received for the appointment.

    If you do need a hand tracking down the business’s contact info, don’t hesitate to reach out to us. Our email is support@schedulicity.com and we’d be happy to see what we can find!

  • I need a refund, and I have tried contacting the business. What do I do from here?

    As we’re just the online scheduling company that businesses use to manage their books, we don’t have access to the payment side of their account. We help people manage their appointments, yet we don’t have any control or insight into payments made. To connect on a refund, you’ll need to continue working with the business directly.

  • How do I use a gift card or a Groupon?

    At the moment, Schedulicity doesn’t have a way to use a gift card or a Groupon as a form of payment while booking. So if the business you’re booking with has credit card payments set up as a requirement to book, you’ll want to contact the business directly about how to handle other payment options, such as gift cards or Groupon deals.

My Appointments, Classes, Workshops:

  • How do I book an appointment, class, or workshop?

    Booking an Appointment

    1. Head to the business’s booking page—either by following a link they shared or by heading to www.schedulicity.com and searching by their business name
    2. Once on their booking page, click to open the Services tab across the top
    3. Select your Service (some businesses may allow multiple services to be chosen at once)
    4. Select your Provider/Instructor (some businesses may have the “Any Available Provider” option, so you can view open times for all Providers).
    5. After selecting your service(s), click the “Choose Date and Time” button
    6. Select your date and time slot
    7. If you aren’t already logged in to your account, you’ll be prompted to enter in your email address and password to continue
    8. Here the business may have “Extras” such as Packages you can purchase, or you can continue on by pressing the “Continue to Last Step” button
    9. Review your visit details here and if things are looking good, click the final “Book My Visit” button

    From here, you’ll land on your “My Appointments” page to view your upcoming appointments. You’ll also be receiving a confirmation email within 5 minutes or so of booking.

     

    Booking a Class

    1. Head to the business’s booking page—either by following the link they shared or by heading to www.schedulicity.com and searching for their business name
    2. Once on their booking page, click to open the Classes tab across the top
    3. Here you’ll see a list view of all upcoming classes. You can switch to a monthly view by clicking the calendar icon in the upper right below “View”
    4. Click on the class you’d like to book
    5. Choose either “Select for Yourself & Others” if you’re booking for a group, or simply choose the “Select For Yourself” option if you’re only booking yourself
    6. If you aren’t already logged in to your account, you’ll be prompted to enter in your email address and password to continue
    7. Here the business may have “Extras” such as Packages you can purchase, or you can continue on by pressing the “Continue to Last Step” button
    8. Review your visit details here and if things are looking good, click the final “Book My Visit” button

    From here, you’ll land on your “My Appointments” page to view your upcoming appointments. You’ll also be receiving a confirmation email within 5 minutes or so of booking.

     

    Booking a Workshop

    1. Head to the business’s booking page—either by following the link they shared or by heading to www.schedulicity.com and searching for their business name
    2. Once on their booking page, click to open the Workshops/Trainings/Event/Series/Etc. tab across the top
    3. Find and click on the Workshop you’re looking for
    4. Here you’ll either be able to select the dates you want, or the business may have things set up so you’re required to attend all sessions of the workshop
    5. After making your selection, hit the “Next” button
    6. If you aren’t already logged in to your account, you’ll be prompted to enter in your email address and password to continue
    7. Here the business may have “Extras” such as Packages you can purchase, or you can continue on by pressing the “Continue to Last Step” button
    8. Review your visit details here and if things are looking good, click the final “Book My Visit” button

    From here, you’ll land on your “My Appointments” page to view your upcoming appointments. You’ll also be receiving a confirmation email within 5 minutes or so of booking.

  • How do I cancel/change an appointment, class, or workshop?

    If you made your booking online and wish to cancel or reschedule online, go to www.schedulicity.com and sign in using the “Login” button in the upper right corner.

    1. Once you’re signed in, your upcoming appointments or classes will be listed
    2. Click on the appointment or class to “Cancel/Reschedule”
    3. You can then choose to “Cancel It and Reschedule” “Cancel It”, or “Keep It”
    4. You’ll be able to cancel the appointment/class as long as you are outside of the business’s cancellation policy.

    *If you are unable to cancel online or see a message to contact the business, the business’s cancellation policy may be coming into play or a payment was made at the time you booked. You’ll want to reach out to the business directly if hitting a wall trying to cancel.

    Not seeing your appointment or class?

    If so, your Schedulicity profile might not be linked with the business just yet, which is why those appointments aren’t displaying. Not to worry, there is a super easy fix.

    1. Log into your Schedulicity profile
    2. Find a notification email from the business, either a confirmation or reminder email
    3. Click on the blue “View Bookings” icon at the bottom
    4. This will let the system know you want to be associated with their business and you’ll see any appointments you have coming up once you click on “My Appointments” in the navigation menu from your account

    *Also, if you’ve booked a group booking, you will also have the option to cancel on behalf of your guests or to cancel the entire group’s booking.

  • How do I view my upcoming appointments?

    The easiest option for viewing your upcoming appointments is simply to log into your Schedulicity account.

    1. Navigate to www.schedulicity.com and select the “Login” button at the top right corner of the screen.
    2. Enter your email address and then your password to complete the sign in process.
    3. Once you’re signed in, all of your upcoming appointments should be listed.

    If you aren’t seeing them there, your Schedulicity profile might not be linked with the business just yet, which is why those appointments aren’t displaying. Not to worry, there is a super easy fix:

    1. First, be sure you’re logged into your Schedulicity profile
    2. Then find a notification email from the business, either a confirmation or reminder email
    3. Click on the “My Appointments” button at the bottom of the email

    This will let the system know you want to be associated with their business and you’ll see any appointments you have coming up once you click on “My Appointments” in the navigation menu from your account.

    *If these steps still aren’t quite doing the trick, you can reach out to Schedulicity’s support team by sending an email to support@schedulicity.com to get things going.

  • How do I view my booking history?

    Head over to www.schedulicity.com and log in to your account there. 

    1. Once logged in, select the navigation menu in the upper left corner of the screen (the 3 striped lines)
    2. Choose the “my preferences” option.
    3. A list of the businesses you have scheduled with will display under the “Business Preferences” heading.
    4. Here you’ll see an additional options menu with the ability to view your appointment history. You can also print your history if you need to from here!
  • How am I notified if I’ve been added to a class from a waitlist?

    If you’re waiting to see if you’ve been added to a class from a waitlist, not to worry – you’ll receive a notification directly from Schedulicity if you’ve been added onto the waitlist. In addition to the sweet notification that we send to let you know that you’ve been added onto that waitlist, we also send a message when that class slot opens up as well. From there, you can hop on and snag that slot!

My Account, Password, and Profile Information:

  • How do I reset my password?

    1. Head to www.schedulicity.com and select the “Login” button in the upper right corner of the screen and enter your email address.
    2. On the next screen, select the “Reset your password” link underneath the email text box from the Schedulicity sign-in page.
    3. If you have a phone number entered in your profile, you’ll see the option to receive a text message to update your password. If you don’t have a phone number, you’ll see the option to receive an email to update your password.
    4. The system will then send you an email or a text with a password reset link.
    5. Follow the link within that email to create a new password. Your password must be at least 7 characters, with at least 1 letter, at least 1 number, and has at least 1 symbol (!@#$%^&*).

    If you’re still having trouble resetting your password, this little checklist may help get things going again:

    • Are you having difficulty finding the email we sent? Let’s look in your Junk folder and make sure it didn’t land in there.
    • If you’re not receiving the text message, you can try receiving an email instead. Or you can reach out to Schedulicity support for a hand.
    • Also, since our system doesn’t fully support the Internet Explorer/Edge browsers, let’s make sure you’re using something a bit more friendly like Google Chrome, Safari or Firefox.
  • How do I edit my profile information?

    You can edit information like password, email address, and name (among other things) from within your account.

    1. First, sign into your profile by navigating to www.schedulicity.com.
    2. Select the “sign in” button in the upper right corner of the screen and follow the prompts to enter your email address and password.
    3. Once you are logged in, select the icon in the upper right corner of the screen and select the “my profile” option.
    4. You can then select the “update info” link to edit anything on that page. Just be sure to save your changes!
  • How do I add, update, or delete my payment method with a business?

    Add Payment Information on File:

    1. Log into your Schedulicity profile at www.schedulicity.com
    2. Select the navigation menu in the upper left-hand corner of the (3 striped lines) and choose “My Preferences”
    3. Find the business you wish to add your payment information to and select the “+ Add a Card” button
    4. Fill in your info and finalize with “Save”

    Update/Remove Payment Information:

    Before looking at the steps, you’ll want to keep in mind, you’ll only have the ability to remove your payment info from a business if you have no upcoming appointments or auto billing cycles in place.

    With that said, here are the steps to update/delete your payment information with a business:

    1. Log into your Schedulicity profile at www.schedulicity.com
    2. Select the navigation menu in the upper left-hand corner of the (3 striped lines) and choose “My Preferences”
    3. Find the business you wish to remove or edit your payment information and select the “Card is on file (edit)”
    4. Pick edit or remove, make your changes and finalize with “Save”
  • How do I view my packages?

    Once logged into your account at www.schedulicity.com:

    1. Select the navigation menu in the upper left corner of your account profile (the 3 striped lines) and choose the “my preferences” option
    2. A list of the businesses you have scheduled with will display under the “Business Preferences” heading

    Here you’ll see an additional menu with the ability to view your active packages. This will include the package name, date of purchase, number of current sessions remaining, current total sessions and expiration date if there is one.

    From the mobile app:

    1. Navigate to the Profile tab
    2. Click the gear icon in the top, right-hand corner
    3. Choose “Packages” from the list

    From there you’ll see the list of each package you have, along with the business it’s with, and the number of sessions you have remaining.

  • How do I see my monthly auto billing plan?

    If you have auto-billing (a monthly membership/charge) set up with a business on Schedulicity, you can view, update, and reactivate that cadence all within your account.

    1. Log into your Schedulicity profile at www.schedulicity.com
    2. Select the navigation menu in the upper left-hand corner of the (3 striped lines) and choose “my preferences”
    3. Find the business you are wanting to look at the auto-billing for and select Auto Billing

    Here, you can view your different auto-billing dates, as well as update your card on a failed auto billing so you can keep attending classes.

    *If you’re looking to cancel your auto billing with a business, you’ll want to reach out to the business directly.

  • How do I sign up or make changes for text reminders?

    Sign up:

    If the business or businesses you book with sends text reminders, you can opt in to receive those text reminders through your client account. Once opted in, you will receive text reminders for appointments and classes booked with businesses on Schedulicity who offer this feature.

    1. In your Schedulicity account, go to the little three blue lines in the top left of the screen and to head to “my preferences”
    2. Toggle the text reminder option to “on”
    3. Enter your phone number.
    4. Then, you’ll get a welcome text from us!

    As soon as you book online with your preferred businesses or sign in through a notification email, you’ll be synced up and get text reminders for your visits!

     

    Opt out of text reminders:

    If you’re not feeling the text message reminders for your appointments, you can opt out through these steps:

    1. Log into your Schedulicity account
    2. Select the navigation menu in the upper left corner (the 3 striped lines) and select the “my preferences” option
    3. Move the “Appointment text reminders are ON” slider to “OFF”
    4. You will no longer receive text message reminders.

    You can also text “STOP” to 74121 to disable the text message reminders. You can enable text message reminders at any time in case you change your mind.

     

    Opt back into text reminders:

    If you turned the text message reminders off but want some of the reminder love back, you can re-enable those through these steps:

    1. Log into your Schedulicity account
    2. Select the navigation menu in the upper left hand corner (the 3 striped lines) and select the “my preferences” option
    3. Text “RESUME” to 74121 on your phone
    4. Select the “Turn On” option

    You will now start receiving text message reminders again!

  • How do I create a client account?

    As a client scheduling with a business on Schedulicity, you will need a client scheduling profile to book appointments with that business. The profile is completely free and will allow you to book and manage your upcoming schedule.

    1. You can create your scheduling profile by navigating to www.schedulicity.com and clicking on the “Login” button in the upper right corner.
    2. Enter your email address and select the “next” button.
    3. You’ll be promoted to enter your name, phone number and create a password
    4. Click “Create My Profile”

    If a business has booked appointments for you in the past, you can also create your scheduling profile by following a link at the bottom of a confirmation or reminder email. This will immediately link you up with any appointments you’ve booked with this business.

  • How do I delete/remove my account?

    We can definitely get your username deleted for you, so you won’t be able to book online any longer. I just wanted to give you a disclaimer that once the login is deleted, it won’t be able to be used again in the future, and any booking history will be lost.

    If you would still like to move forward and officially remove your login from the system, just send a quick email to support@schedulicity.com and we’ll take care of that for you!

Other Tips and Tricks:

  • How do I share an appointment to a personal calendar?

    You are able to share your appointments with an outside calendar like Google Calendar, iCal, etc. When you sign into your Schedulicity account, you’ll see a list of upcoming appointments and you can click on the calendar icon.

    If you have not defaulted your calendar sync settings, you will then have the option as to which calendar format you are using. (If your calendar option is not listed, select the “ical/outlook” option). If you have defaulted your calendar sync settings, a new window will appear with the appointment details to sync to your calendar.

    If you would like to default your calendar sync setting, select the navigation menu in the upper left corner of the screen (the 3 striped lines) and select the “my preferences” option. You can then select your calendar preferences by selecting the Google or iCal option. (If your calendar option is not listed, select the “ical/outlook” option).

  • How do I enable cookies?

    As you might know already, cookies/local storage are required on most websites these days from Facebook, to Amazon, to Ebay, to Schedulicity! One benefit of requiring cookies on a site is it allows you the ease of not logging in every single time by using the “remember me” feature.

    The good news is, it is really easy to enable cookies on a browser! The fastest and easiest way to enable cookies on a browser is to revert back to the default settings. Of course, if you’re not wanting to commit to the default you can always tweak the settings to your liking. Here is a guide that we find easy to follow with all of the directions on how to update cookies:

    http://www.whatarecookies.com/enable.asp

  • How do I un-fave/remove a business?

    To un-fave or remove a business, you’ll want to first log into your account at www.schedulicity.com

    1. Once logged in, select the navigation menu in the upper left corner of the screen (the 3 striped lines) and select the “my preferences” option.
    2. Under the Business Preferences, select the business you want to un-fave/remove.
    3. You will be taken to their business listing and all you need to do is select the “Faved” blue button at the top right corner of the screen.
    4. To know you’ve successfully un-faved the business, that button should now read “Fave it.”

    You can get back to your profile by selecting the navigation menu and selecting the “my appointments” option.

  • How do I update my location for Google Chrome, Safari, or Firefox?

    Schedulicity uses your location to give you a list of businesses that are close to you. The list will be most accurate if you allow your browser to share your exact location. You can turn this ability on in your browser settings.

    For the most up to date instructions on how to turn on your location services, check out the links below for steps in Schedulicity’s three supported browsers:

    If you don’t want to share your exact location, just give us a city and state or zip code, and we’ll give you results closest to the center of that city or zip code.

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